FAQ

Here you will find the most common questions about booking a bus in Stockholm. If you cannot find the answer to your question, please do not hesitate to contact us, we answer within 24 hours during office hours.

How far before departure do I need to book my trip?

It depends on many factors, write us an e-mail or call us to check the availability of our coaches on a particular day. You can book with us as soon as you have a date in mind, you can cancel up to 72 hours in advance without any charge

When do I get my quote?

We normally answer within 24 office hours.

I haven’t received a quote, why?

Please contact us by mail to check what has happened.

How many people fit in abus?

We have 4 different coach sizes: 16, 34, 49 and 57 seats.

What is the difference between round trip and disposition?

“One way” transfer counts as a transfer from one place to another, no extra stops and the coach goes to another client as soon as you are off your transfer. “Rent bus per hour” means that you have hired the coach for certain amount of time, if you want you can leave luggage in the compartment while making a stop or the coach can be waiting outside the restaurant while you are having dinner.

How much cargo can the bus take?

16 – 14 pieces of luggage
34 – 24 pieces of luggage
49 – 49 pieces of luggage
57 – 55 pieces of luggage

Can I rent a bus without a driver?

No, always with a driver.

I forgot a personal item on the bus – how do I proceed?

Write us a mail to info@westinbuss.se

If you have lost goods by Y-bus, we refer to Bussgods in Sundsvall. Contact YBuss, Phone: +46 (0) 76 792 32 17 (service hours: Monday – Friday, 9:30 – 11:30)

How do I find out the drivers name?

Drivers information
https://online.westinbuss.se/webchauffor/LoggaIn.aspx

Select the “Customer” tab, then enter your “customer number” (5 digits on top of your company name on confirmation) and “Order no.” (which is on your confirmation) to be able to access driver information. The day before (late afternoon) you will normally be able to see the information. If you can’t see the information about your driver you might wait and check a little bit later on. When we change the driver, the information is also changed.

What kind of Drivsmedel we use?

Diesel with the addition of renewable RME and HVO.